<<Unit 9>>

Questions:

• Have you ever experienced problems with the delivery of goods at home or at work? What happened?
• What transportation are used to ship goods? Name at least four.
• What does the term 'logistics' mean?
• What is the official job title of a person involved with logistics?
• What are some of the top five logistics companies in Switzerland?*

 

 

* logistician

* SBB Cargo, Planzer, Bertschi, Galliker, Kühne + Nagel, Panalpina

What is Logistics?

 

Logistics refers to the overall process of managing how resources are acquired, stored, and transported to their final destination. Logistics management involves identifying prospective distributors and suppliers and determining their effectiveness and accessibility. Logistics managers are referred to as logisticians.

Some Numbers

• 3 major functions of warehousing: receiving, storing, shipping
• 4 major functions of logistics: transportation, warehousing, 3rd party (outsourced) logistics, reverse logistics
• 4 major concepts of reverse flow: retrun, reuse, recycle, disposal
• 5 modes of transportation: air, water, road, rail, pipeline
• 6 important 3rd party logistics: UPS, DHL, FedEx, Kuehne & Nagel, Panalpina, Penske
• 7 Rs of logistics: right product, right customer, right time, right place, right condition, right quantity, right cost

What is a Logistician?

A logistician is someone who analyzes and coordinates an organization’s supply chain—the system that moves a product from supplier to consumer. They manage the entire life cycle of a product, which includes how a product is acquired, distributed, allocated and delivered. Logisticians work in nearly every industry.

 

A reported question is when we tell someone what another person asked. Reported questions are one form of reported speech (indirekte Rede). You end the sentence with a full stop, not a question mark.

 

 

direct question	reported question
She said: "Are you cold?"	She asked me if I was cold.
He said: "Where's my pen?"	He asked where his pen was.

 

 

We usually introduce reported questions with reporting verbs like

 

•  Ask
• Want to know
• Wonder
• Inquire
• Think
•   …

 

 

Examples:

 

• He asked (me) if/whether... (YES/NO questions)
• He wanted to know (me) why/when/where/what/how... (question-word questions)
• He wondered if/whether …

 

As with reported statements, we may need to do some changes:

 

 

 

 

Word Order

 

direct question	reported question
She said: "Are you cold?"	She asked me if I was cold.
verb – subject – object	subject – verb – object

 

 

 

Pronouns (personal pronouns, possessive pronouns, demonstrative pronouns)

 

direct question	reported question
She said: "Can I go home?"	She asked me if she could go home.
I	she

 

 

Backshift of Tenses

 

If the introductory sentence is in the Simple Present, there is no backshift of tenses.

 

direct question	reported question
She aks: "Does Mary work in an office?"	She asks me if Mary works in an office.
Present Simple	Present Simple

 

 

 

If the introductory sentence is in the Simple Past, there is usually backshift of tenses.

 

 

 

 

direkte Rede	indirekte Rede
simple present Carl: “I eat three burgers a day.“	simple past Carl said he ate three burgers a day.
present continuous Sarah: “I am applying for a job.“	past continuous Sarah answered she was applying for a job.
simple past Paul: “I woke up at 12 o’clock.“	past perfect Paul said he had woken up at 12 o’clock.
present perfect Lisa: “I have been to India.“	past perfect Lisa told us she had been to India.
will-future Tereso: “I will be a dentist.“	Conditional I Tereso mentioned he would be a dentist.

 

 

 

Time Reference (Adverbs of time) now → then today → that day tomorrow → the next day yesterday → the day before last week → the week before next week → the following week

Place Reference (Adverbs of place) here → there

 

 

 

 

Excersies

 

https://www.englisch-hilfen.de/uebungen/indirekte_rede/fragen.htm

https://www.perfect-english-grammar.com/reported-speech-exercise-1.html

https://www.perfect-english-grammar.com/reported-speech-exercise-2.html

https://www.ego4u.com/en/cram-up/grammar/reported-speech/exercises?05

https://www.ego4u.com/en/cram-up/grammar/reported-speech/exercises?06

https://englishgrammarexercise.com/reported-questions-exercise-1/

https://www.e-grammar.org/indirect-question/test1-exercise1/

https://www.e-grammar.org/indirect-question/test1-exercise2/

https://www.e-grammar.org/indirect-question/test2-exercise2/

https://www.perfect-english-grammar.com/indirect-questions-exercise-1.html

https://www.perfect-english-grammar.com/indirect-questions-exercise-2.html

https://www.perfect-english-grammar.com/indirect-questions-exercise-3.html

http://perso.wanadoo.es/autoenglish/gr.inqu.p.htm

Two Phone Calls (customer, call handler) 

• Read the task
• •  Student A, p. 139
  •  Student B, p. 61
•  Prepare the task / Write down the 5 questions (direkt and indirect questions)
• •  Call 1: Shipping firm (Singapur–New York)
  • •  Student B: caller
    •  Student A: Call handler
  •  Call 2: Transport company (Istanbul–London)
  • •  Student A: Caller
    •  Student B: Call handler
•  Role-play it.

Exercises:

https://www.perfect-english-grammar.com/say-or-tell-exercise-1.html

https://www.usingenglish.com/quizzes/83.html

https://www.englisch-hilfen.de/uebungen/knifflige_woerter/say_tell.htm

https://www.englishclub.com/vocabulary/cw-say-tell_quiz.htm

http://www.adelescorner.org/grammar/say_tell/say_tell.html

http://usefulenglish.ru/vocabulary/synonyms-exercise-one

Jane Tegal: Hello, this is Jane Tegal from Excellerator Co. calling. May I speak to Mr. Mitchell?

Arthur Mitchell: Hello Ms Tegal, this is Arthur Mitchell.

Jane Tegal: Hello, I'd like to place an order for a number of your Millennium desk units.

Arthur Mitchell: Certainly. How many were you interested in ordering for purchase?

Jane Tegal: Quite a few. Do you have many available in the warehouse?

Arthur Mitchell: We keep a large supply in stock. There's also a showroom with quite a few on hand. It shouldn't be a problem.

Jane Tegal: Well then. I'd like 75 units by the end of the month. Could I get an estimate before place an order?

Arthur Mitchell: Certainly, I'll have it for you by the end of the day.

Jane Tegal: What does the estimate include?

Arthur Mitchell: Estimates include merchandise, packaging and shipping, duty if required, any taxes and insurance.

Jane Tegal: Do you ship door-to-door?

Arthur Mitchell: Certainly, all shipments are door-to-door. Delivery dates depend on your location, but we can usually deliver within 14 business days.

Jane Tegal: Thank you for your help.

Arthur Mitchell: My pleasure. You can expect an e-mail by 5 this afternoon.

 

Jessie: Good morning. This is Jessie Lipman calling from Wexman. I wanted to place an order.

Rudy: Certainly. Are you ordering from our catalog?

Jessie: Yes, I have the item numbers. But, before I place the new order, I wanted to check on some items we have on backorder.

Rudy: Sure, let me pull up your account. It looks like you have two items that are still outstanding, but we should have that to you by the end of the week.

Jessie: Can you give me a delivery date?

Rudy: It should arrive no later than the 19th.

Jessie: Okay. Let me give you the new order. The first item is 2456. We’d like 52 boxes. Last time, we were able to buy in bulk and got the wholesale price. I’m hoping we can negotiate that again for this order.

Rudy: That’s not a problem. What are the other items?

Jessie: The second item is 6849. We’d like 40 of them.

Rudy: There’s a price reduction on that item of 10%. That brings the net price to $19. Anything else?

Jessie: That’s it for now. There are a few things we need to order, but I still need to submit a requisition for a purchase order. Can you fax over an invoice for the items I just ordered?

Rudy: Sure, I’ll get that to you by the end of the day. We appreciate your order.

Jessie: No problem. Thanks.

• Where did all my leisure time go?
• What is 'Shadow work'?*
• What are 10 taks of shadow work in your daily life?
• What are the forces of it?**
• What are the pros of it?***
• What are the cons of it?****
• What's the cure of it? ******

 

______________________________________________________________________________________________________________

* unpaid labour in form of self-service

** technology, robotics, how-to videos, Big Data

*** saves time, convenient, cheaper, increased personal skills and knowledge

**** unpaid, unseen, unwanted, reduction of human interaction, loss of entry-level jobs, more part-time jobs, less leisure time, lack of civility, more fatigue, stress

***** awareness